PAPER ID: Vol. III Issue II (July-September 2025 ) /16-23/4
AUTHOR : Abhishek Kumar Singh [I] Hanuman Singh[II]
TITLE: E-GOVERNANCE IN INDIA: CHALLENGES AND OPPORTUNITIES FOR EFFECTIVE PUBLIC SERVICE DELIVERY
ABSTRACT: E-governance has emerged as an important transformative tool for improving public service delivery in India, offering the potential to enhance transparency, reduce corruption, and streamline administrative processes. However, the successful implementation of e-governance in India is fraught with numerous challenges, including inadequate digital infrastructure, high levels of digital illiteracy, and institutional resistance. This paper explores the challenges and opportunities associated with e-governance in India, focusing on its role in public service delivery. By analyzing key government initiatives such as the Digital India programme and the National e-Governance Plan (NeGP), the paper examines how e-governance can address the administrative inefficiencies that have long plagued India’s public sector. Drawing on various reports and scholarly works, including those from the Ministry of Electronics and Information Technology, UNESCO, and academic experts, the paper highlights both the potential of e-governance to empower citizens and the barriers to its effective implementation. The findings suggest that while e-governance holds immense promise, its full potential can only be realized through sustained efforts to overcome technological, political, and societal obstacles. The paper concludes by offering policy recommendations to enhance the scope and impact of e-governance in India, emphasizing the importance of digital literacy, infrastructure development, and a collaborative approach between the government and private sector. Ultimately, e-governance in India represents both a challenge and an opportunity in the quest for more efficient, transparent, and citizen-centered governance.
KEYWORDS: E-Governance, Public Service Delivery, Digital India, National e-Governance Plan (NeGP), Digital Literacy, Governance Challenges, Transparency and Accountability
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