PAPER ID: Vol. III Issue I (April-June 2025 ) /9-15/2
AUTHOR : Bernadette Chinsa Adams [I] Prof. Blessings Amina Akporhnor[II]
ABSTRACT: The researchers examined the provision of Information Communication Technology (ICT) services and Users satisfaction in three Government owned university libraries in Delta State. Three(3) research questions were posed and 3 hypotheses were formulated. The researchers adopted correlational research design which involved simple and multiple linear methods. The population of this study is 2,155 including staff and registered Users of the various institutions. The sample size for the study is 215 both staff and registered library Users. Two instruments were used for data collection for the study. They are: Provision of ICT services scale (PICTSS) and Users satisfaction scale (USS). The reliability was ascertained using Cronbach alpha statistics which One 1 is a measure of internal consistency. The internal consistency coefficient indices obtained for PICTSS and USS were 0.74 and 0.85 respectively. Pearson Product Moment was used to answer research question 1-5, while one Way ANOVA F-test associated with multiple correlation was used to test hypotheses 6 at 0.005 level of significance. It was found that there is a high positive and significant relationship between provision of ICT services and the extent of Users’ satisfaction with Web based OPAC in the libraries; there is a high positive and significant relationship between provision of ICT services and the extent of User; satisfaction with Digital library services in the libraries; there is a high and positive significance relationship between provision of Electronic Document Delivery(EDD) and the extent of users satisfaction. Based on the findings, the researchers recommended that management of libraries understudy should endeavour to provide needed ICT facilities that could enhance Users’ satisfaction with Web based OPAC in the libraries. This can be done by seeking assistance from philanthropists and other private individuals.
KEYWORDS: University Libraries, ICTs, provision, Services, and User’s satisfaction
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